{"id":13,"date":"2025-01-22T16:10:30","date_gmt":"2025-01-22T16:10:30","guid":{"rendered":"https:\/\/urte.pijusjakstas.com\/?page_id=13"},"modified":"2025-01-22T16:10:31","modified_gmt":"2025-01-22T16:10:31","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/urte.pijusjakstas.com\/index.php\/refund_returns\/","title":{"rendered":"Refund &#038; Returns Policy"},"content":{"rendered":"<h3 class=\"wp-block-heading\"><strong>Refunds and Returns Policy<\/strong><\/h3><p class=\"wp-block-paragraph\"><strong>Effective Date:<\/strong>&nbsp;January 22, 2025<\/p><p class=\"wp-block-paragraph\">At&nbsp;<strong>Urte J Ltd<\/strong>&nbsp;(operating as&nbsp;<strong>EssentialOilRollers.com<\/strong>), we want you to be completely satisfied with your purchase. If for any reason you are not happy with the products you\u2019ve ordered, we offer a straightforward and fair&nbsp;<strong>returns and refunds process<\/strong>&nbsp;to ensure that your experience with us is positive.<\/p><p class=\"wp-block-paragraph\">Please read the following terms carefully to understand how our return and refund process works.<\/p><hr class=\"wp-block-separator has-alpha-channel-opacity\"\/><h3 class=\"wp-block-heading\"><strong>1. Returns Eligibility<\/strong><\/h3><p class=\"wp-block-paragraph\">We accept returns for most products, subject to the following conditions:<\/p><ul class=\"wp-block-list\"><li><strong>Timeframe:<\/strong>\u00a0Returns must be initiated within\u00a0<strong>14 calendar days<\/strong>\u00a0of receiving your order. After this period, we are unable to accept any returns.<\/li>\n\n<li><strong>Condition of the Product:<\/strong>\u00a0To be eligible for a return, the product must be:<ul class=\"wp-block-list\"><li>Unopened and unused.<\/li>\n\n<li>In its original condition and packaging.<\/li>\n\n<li>Not damaged or altered in any way.<\/li><\/ul><\/li><\/ul><h3 class=\"wp-block-heading\"><strong>2. Non-Returnable Items<\/strong><\/h3><p class=\"wp-block-paragraph\">The following items are&nbsp;<strong>non-returnable<\/strong>&nbsp;and non-refundable:<\/p><ul class=\"wp-block-list\"><li>Opened or used products.<\/li>\n\n<li>Personalized or customized items (if applicable).<\/li>\n\n<li>Products marked as\u00a0<strong>final sale<\/strong>\u00a0or\u00a0<strong>clearance<\/strong>.<\/li><\/ul><hr class=\"wp-block-separator has-alpha-channel-opacity\"\/><h3 class=\"wp-block-heading\"><strong>3. Initiating a Return<\/strong><\/h3><p class=\"wp-block-paragraph\">To initiate a return, please follow these steps:<\/p><ol class=\"wp-block-list\"><li><strong>Contact Us:<\/strong>\u00a0Email us at\u00a0<a>urtejltd@gmail.com<\/a>\u00a0within 14 days of receiving your order to notify us of your intent to return the product(s).<ul class=\"wp-block-list\"><li>Include your\u00a0<strong>order number<\/strong>, the\u00a0<strong>product(s) you wish to return<\/strong>, and the\u00a0<strong>reason for the return<\/strong>.<\/li><\/ul><\/li>\n\n<li><strong>Return Authorization:<\/strong>\u00a0Once we receive your return request, we will send you an\u00a0<strong>RMA (Return Merchandise Authorization)<\/strong>\u00a0number and instructions on how to return the item. Please note that returns sent without an RMA number may be refused.<\/li><\/ol><hr class=\"wp-block-separator has-alpha-channel-opacity\"\/><h3 class=\"wp-block-heading\"><strong>4. Return Shipping Costs<\/strong><\/h3><ul class=\"wp-block-list\"><li><strong>Return Shipping:<\/strong>\u00a0Customers are responsible for the cost of\u00a0<strong>return shipping<\/strong>\u00a0unless the return is due to a mistake made by us (e.g., wrong product, damaged items, etc.).<\/li>\n\n<li><strong>Shipping Carrier:<\/strong>\u00a0We recommend using a\u00a0<strong>trackable shipping service<\/strong>\u00a0or purchasing\u00a0<strong>shipping insurance<\/strong>\u00a0for items over a certain value. We are not responsible for lost or damaged return shipments.<\/li><\/ul><hr class=\"wp-block-separator has-alpha-channel-opacity\"\/><h3 class=\"wp-block-heading\"><strong>5. Refunds Process<\/strong><\/h3><p class=\"wp-block-paragraph\">Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund. If your return is approved:<\/p><ul class=\"wp-block-list\"><li><strong>Refund Method:<\/strong>\u00a0The refund will be issued to the\u00a0<strong>original payment method<\/strong>\u00a0used at the time of purchase.<\/li>\n\n<li><strong>Processing Time:<\/strong>\u00a0Refunds are processed within\u00a0<strong>5\u20137 business days<\/strong>\u00a0from the date we receive the returned item(s).<\/li>\n\n<li><strong>Refund Amount:<\/strong>\u00a0The refund will include the purchase price of the returned items only. Shipping charges are non-refundable unless the return is due to our error.<\/li><\/ul><hr class=\"wp-block-separator has-alpha-channel-opacity\"\/><h3 class=\"wp-block-heading\"><strong>6. Damaged or Defective Products<\/strong><\/h3><p class=\"wp-block-paragraph\">If your item arrives&nbsp;<strong>damaged<\/strong>&nbsp;or&nbsp;<strong>defective<\/strong>, please follow these steps:<\/p><ol class=\"wp-block-list\"><li><strong>Contact Us Immediately:<\/strong>\u00a0Email us within\u00a0<strong>7 days<\/strong>\u00a0of receiving the product to report the issue.<\/li>\n\n<li><strong>Provide Photos:<\/strong>\u00a0Please include clear photographs of the damaged or defective product in your email.<\/li>\n\n<li><strong>Resolution:<\/strong>\u00a0We will either offer you a\u00a0<strong>replacement product<\/strong>\u00a0or issue a\u00a0<strong>full refund<\/strong>, depending on your preference and product availability. We will also cover the return shipping costs in such cases.<\/li><\/ol><hr class=\"wp-block-separator has-alpha-channel-opacity\"\/><h3 class=\"wp-block-heading\"><strong>7. Exchanges<\/strong><\/h3><p class=\"wp-block-paragraph\">At this time, we do not offer direct exchanges. If you would like a different product, you must return the original product and place a new order.<\/p><hr class=\"wp-block-separator has-alpha-channel-opacity\"\/><h3 class=\"wp-block-heading\"><strong>8. How to Contact Us<\/strong><\/h3><p class=\"wp-block-paragraph\">If you have any questions regarding our&nbsp;<strong>Refunds and Returns Policy<\/strong>&nbsp;or need assistance with initiating a return, please don\u2019t hesitate to contact us:<\/p><ul class=\"wp-block-list\"><li><strong>Email:<\/strong>\u00a0<a>urtejltd@gmail.com<\/a><\/li>\n\n<li><strong>Business Address:<\/strong>\u00a0Caterina Str. 6, Cyprus<\/li><\/ul><p class=\"wp-block-paragraph\">Our customer support team is here to assist you and ensure a smooth returns process.<\/p><hr class=\"wp-block-separator has-alpha-channel-opacity\"\/><h3 class=\"wp-block-heading\"><strong>9. Changes to This Policy<\/strong><\/h3><p class=\"wp-block-paragraph\">We may update this&nbsp;<strong>Refunds and Returns Policy<\/strong>&nbsp;from time to time. Any changes will be reflected on this page with an updated&nbsp;<strong>Effective Date<\/strong>. We encourage you to review this policy periodically for any updates.<\/p><hr class=\"wp-block-separator has-alpha-channel-opacity\"\/><h3 class=\"wp-block-heading\"><strong>Summary of Key Points:<\/strong><\/h3><ul class=\"wp-block-list\"><li><strong>Returns must be initiated within 14 days<\/strong>\u00a0of receiving your order.<\/li>\n\n<li><strong>Products must be unopened, unused, and in original condition<\/strong>.<\/li>\n\n<li><strong>Return shipping costs<\/strong>\u00a0are the responsibility of the customer, except in cases of defective or incorrect items.<\/li>\n\n<li><strong>Refunds will be processed to your original payment method<\/strong>\u00a0once the returned item is inspected.<\/li><\/ul><p class=\"wp-block-paragraph\">We value your satisfaction, and we are committed to making your shopping experience as pleasant as possible. If you have any questions about this policy, please feel free to contact us at&nbsp;<strong><a>urtejltd@gmail.com<\/a><\/strong>.<\/p>","protected":false},"excerpt":{"rendered":"<p>Refunds and Returns Policy Effective Date:&nbsp;January 22, 2025 At&nbsp;Urte J Ltd&nbsp;(operating as&nbsp;EssentialOilRollers.com), we want you to be completely satisfied with your purchase. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/urte.pijusjakstas.com\/index.php\/wp-json\/wp\/v2\/pages\/13","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/urte.pijusjakstas.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/urte.pijusjakstas.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/urte.pijusjakstas.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/urte.pijusjakstas.com\/index.php\/wp-json\/wp\/v2\/comments?post=13"}],"version-history":[{"count":2,"href":"https:\/\/urte.pijusjakstas.com\/index.php\/wp-json\/wp\/v2\/pages\/13\/revisions"}],"predecessor-version":[{"id":909,"href":"https:\/\/urte.pijusjakstas.com\/index.php\/wp-json\/wp\/v2\/pages\/13\/revisions\/909"}],"wp:attachment":[{"href":"https:\/\/urte.pijusjakstas.com\/index.php\/wp-json\/wp\/v2\/media?parent=13"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}